Vicky

Oh dear. Recently I have been doing the wrong things. Mentioning things that are not correct or doing the things that are incorrect. Like today.

First.
I brought the wrong organiser out. Hence I didn't have the customer's number with me and had to call back to get the information. Should be prepared with everything.

Second
Went to another customer's place. Don't really know the facts and just tried to smoke my way through. It was obvious that the customer did not believe the things that I had answered him.

Third and the Worst!
Told a customer that one of my colleague was asssigned to him when actual fact he is not! Oh dear. What should I do??